Since the 2024 European Championships in Germany, people all around the world have become aware of one thing: Deutsche Bahn’s well-known delays in the German rail system.
What does “On Time” really mean?
Deutsche Bahn says a train is “on time” if it is no more than six minutes late. But for passengers, even a seven-minute wait can be frustrating. In Japan, the Shinkansen trains are on time 99% of the time, meaning they arrive with less than a one-minute delay. This shows how different countries have different ideas of what “on time” means. It’s important to know that canceled trains are not counted in Deutsche Bahn’s delay statistics. According to the website reisetopia.de, one out of every 30 long-distance trains is canceled, and every 20th long-distance train has part of its route canceled. This shows that delays in Deutsche Bahn are more than just a small problem—they are part of a larger issue.
From cars to trains?
The idea of getting drivers to switch to trains might just stay a dream. For example, someone in Frankfurt with a 1 p.m. meeting in Berlin would probably choose to fly, rather than wake up at 5 a.m. to catch a train early enough to be sure they arrive on time. And if someone has a meeting 200 or 300 km away, they would likely drive because of the high chance the train might be canceled. This is unfortunate because trains could be a great way to travel—if only people were sure they would arrive on time.
Communication with customers
Another problem is how Deutsche Bahn communicates with its customers. Passengers often get little or no information about delays or cancellations, making them even more frustrated. Clear and quick updates about what is really happening could help passengers accept delays more easily.
But there’s some good news for ICE train users: If the train has a dining car, and if it’s fully staffed and stocked with snacks, Deutsche Bahn recently announced that travelers can now enjoy a vegan currywurst onboard.
Conclusion
Deutsche Bahn could be a great way to travel, but it needs to solve the problems of delays and poor communication. With the right plan and necessary changes, Deutsche Bahn could improve its service and regain passengers’ trust.
Safe travels!
